Improving Sales 3 - Delivering Value: Customer Service



The main theme for this presentation is a focus on how you, as an agent, can deliver value to your customer. Why may having your products and services increase value in their personal lives so they see you as developing an ongoing relationship rather a one and done sales agent. A focus on creating an ongoing communication plan with clients is examined.


Module 1: Defining Value

Module 2: Organizing Your Work

Module 3: Client Communication

Module 4: Providing Value


Session Titles

The short course, Improving Sales is divided into four sessions. You may purchase the individual sessions which best apply to your needs, or you can take the entire course which includes the four sessions seen below for one bundled price. Each session is approximately 1.5 hours long. The entire short course will take approximately 4-6 hours to complete.

  • -Improving Sales 1 Assessing Yourself: Finding Strengths and Analyzing Challenges
  • -Improving Sales 2 The Art of Persuasion
  • -Improving Sales 3 Delivering Value through Customer Service
  • -Improving Sales 4 Building Relationships in New Ways: Anticipating Change in the Next Normal


Additional information

To better position individuals for increasing sales and providing greater value to clients and the organization.
It is our hope that sales representatives will:
– Analyze their sales skills sets identifying both strengths and challenges.
– Increase their interpersonal skills with colleagues and clients.
– Demonstrate the value that their work and solutions have in the lives of their clients.
– Integrate technology to build relationships with clients.
– Plan for their goals to increase sales while delivering value.

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